Ordering FAQs for Custom Promotional Products

• Online: Browse our website, select your quantity, upload your logo, and checkout.
• With an Expert: Call 1-888-676-2549, use our Live Chat, or Email Us to finalize details with a specialist.

No, but creating an account allows you to save artwork, access order history, and enjoy easy reordering for future campaigns.

MOQs vary by item and are clearly listed in the pricing table on every product page.

Yes. Higher quantities automatically trigger discounted price tiers. For pricing beyond the standard catalog or ongoing corporate programs, contact us for a custom quote.

Yes! We offer free samples on most products to verified businesses and organizations (we reserve the right to only send samples to legitmate, verifiable organizations). This ensures the quality, size, and material meet your expectations. For items that are not part of the free sample program, a nominal charge may apply; sample fees will be credited if you place an order or return the items within 30 days.

• Note: We limit sample requests to approximately 5 items to keep costs low for our customers.

Yes. Custom logo samples (spec samples) are available for a nominal setup fee and may require extra production time.

We offer professional decoration including Screen Printing, Embroidery, Laser Engraving, Digital Full-Color, Debossing, Direct-to-Garment, and more. Our team will recommend the best method for your specific product and budget.

We strive for a perfect match and offer Pantone (PMS) matching on most items. Please note that colors may vary slightly depending on the product material (e.g., plastic vs. fabric).

We prefer Vector files (.AI, .EPS, or .PDF) for the crispest print. We also accept high-resolution .PNG and .JPG files.

• Download Artwork Guidelines | View Sample Fonts | View PMS Color Chart

No problem. We offer free artwork cleanup and basic formatting in most cases to ensure your logo is production-ready. If your file needs adjustments, tracing, color matching, or formatting, a promo specialist can help prepare your logo for imprinting

While AI-generated images look sharp on screen, they are typically low-resolution "raster" files (72 DPI). For high-quality printing, we require high-resolution files (300 DPI) or, ideally, vector format. Most AI images will appear blurry or "pixelated" when enlarged for print. If you have an AI-generated design you love, our art team can often recreate (as close as possible) or "vectorize" it for you to ensure a crisp, professional result.

We offer transparent pricing with no surprises. We guarantee price match pricing on equal-quality products than our competitors. Your price includes the product, quantity-based discounts, and clearly stated setup fees.

This is a one-time cost to create the screens, dies, or plates needed for your specific logo.

• Pro Tip: Setup fees are waived on exact reorders!

Standard production time varies by product and imprint method. Most items are produced within 5–10 business days after proof approval. Shipping typically takes an additional 3–5 days.

Yes! We offer Free 24-Hour Production on hundreds of items. Look for the rush icon or ask your representative for options that meet your deadline.

Shipping costs vary based on the product, order size, shipping method, and delivery location.

Yes. We can handle split shipments for multi-office companies or remote teams. (Additional shipping fees may apply).

Yes. Once your order ships, you will receive tracking information so you can monitor delivery and plan accordingly for your event or distribution.

Yes, you may be able to use your own shipping account for your promotional product order. Let your representative know when you are placing your order.

Once artwork is approved and production has started, changes may not be possible or may result in additional costs. Contact your representative as soon as possible if you need to request a change.

If production has already started, cancellation may not be possible, and charges may apply for work already completed. Your representative can review your order status and explain your available options.

Because items are custom-branded, we cannot accept returns unless there is a manufacturing defect or an error in the printing. If your order arrives differently from what you approved, please contact your personal representative immediately.

We accept multiple secure payment options, including all major credit cards and approved business payment methods.

We authorize your card at the time of the order, but we do not collect funds until your order has shipped.

We collect sales tax in 38 states where required by law based on your shipping destination and applicable tax regulations.

Email your certificate to [email protected] and we will remove the tax from your final invoice.

Yes! We can build a custom online storefront for your employees or customers.

• No Inventory Stress: We can manage the product setup, on-demand production, fulfillment, and distribution so you don't have to.
• Centralized Branding: Ensure every department is using the correct logo and approved products.

Yes. We specialize in multi-location and multi-department merchandise programs, including split shipping, multiple user access levels, and centralized brand control to ensure consistency across all locations.