Policies, Terms, & Conditions

Liability

All prices displayed on the MARCO website are cited in U.S. dollars. MARCO will add shipping and handling fees and, if applicable, sales tax. MARCO reserves the right to discontinue or change specifications and prices on promotional merchandise and services offered without prior notice and without incurring any obligation to the customer. Products displayed on this site are available while supplies last. MARCO has the right to refuse service, terminate accounts or remove/edit content.

MARCO shall not be liable for any act beyond its reasonable control, including, but not limited to, acts or negligence of third parties, equipment failure, unavailability of supplies, strikes, lock-outs, war, fire, flood, or any other Act of God, any law, regulation, or other act or order of any court or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.

MARCO is not responsible for any typographical errors.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

Product/Color Appearance

We have made every effort to display products and colors that appear on the site as accurately as possible. However, the product delivered may deviate slightly from the image viewed on the website due to, but not limited to, the following factors: system capabilities of your computer to display images and colors or manufacturing processes.

Artwork

MARCO inspects all art submitted to ensure that it will reproduce well on the promo items selected. In the event that the art is not usable for a quality imprint on our logo products, we will contact you with options. If necessary, we are able to assist you in creating quality artwork. We utilize the most widely used and recommended graphic and layout programs with our powerful graphic systems. In most cases, art prep work is done at no charge. Production time will begin after approval of the art. Please contact us first if rush service is required.

Overrun/Underrun for Printed Products

MARCO makes every attempt to ship exact quantities. Due to our post-production quality control efforts and the high speed of the custom production process, there is the potential for up to 10% over/under runs. Over/under runs for plastic bags may vary from 10% - 25%. We will only invoice for the actual quantity shipped.

Cancellation Policy

Please understand that all printed products are customized based on your specifications and once production has begun orders are not subject to cancellation.

Customer Satisfaction

MARCO is dedicated to providing you with the highest quality Promo Products and Customer Service! If your order arrives and it is different from what you approved, please contact your Sales Representative immediately. Your satisfaction is our #1 priority!

Shipping & Handling Charges

Prices listed do not include shipping & handling charges. All merchandise is shipped FOB origin - we prepay shipping costs and add it to the invoice. Merchandise is shipped either via Fed Ex, UPS or truck depending on weight, date needed and delivery location. Freight savings based on negotiated rates are another way MARCO saves you money.

International Shipments

We are happy to work with our international friends. If requesting a delivery for shipment outside the United States, please provide us with your UPS or FedEx International shipping account number to ensure that all applicable duties and freight are paid. A $10 foreign document charge may also apply.

Sale Pricing & Promotional Offers

Discount offers, including on sale promotional products, may not be combined with any other offers.

Promotional offers may not be combined with other sales, offers, custom quotations, Asia Direct items or product requests beyond catalog quantities and is not valid on past purchases. Free Shipping offers exclude mugs, tumblers, water bottles, bottled water and plaques. Free Shipping is only offered to destinations within the Continental U.S.

Copyright Information

The information and arrangement of the MarcoPromos.com web site consists of copyrighted material solely owned by MarcoPromos.com or used with expressed consent. The contents are protected by US and international copyright laws.

You may use the information on this site for your personal use in evaluating our products and services. By placing an order on our site, we understand that you assume responsibility and authority to represent the text and/or logos for which these items will be used.

Sample Policy

Our sample policy means you can "try it before you buy it." By sampling our products, such as promotional pens, advertising gifts and convention bags, you eliminate any concerns about quality, color and size.

About 98% of our products are available to ship to you without charge to locations within the Continental United States. The "other 2%" are products that, quite frankly, are too expensive for us to give away free but you can examine these items before you buy. If you provide us with a credit card we will ship the item(s) to you immediately and charge your card. Your card will be credited the amount of your sample(s) if you place an order or return the items within 30 days.

As a business to business company, we provide complimentary samples to our customers and prospective customers to assist in evaluating the quality of our custom promotional products. Due to the cost of doing business and our desire to keep prices low for our customers, we reserve the right to decline questionable/non-business sample requests and to limit the number of samples to 5. If you are requesting samples to be shipped to a residential address, prior approval is required. Please chat with us or call 1.877.545.9322 to request approval.

We are happy to work with our international friends. If requesting a sample for shipment outside the contiguous United States, please provide us with your UPS or FedEx International Shipping Account number to ensure that all applicable duties and freight are paid. A $10 foreign document charge may also apply.

24 Hour Products

Promotional items that are designated as a FREE 24 Hour product can most often ship the next business day, for no additional charge, with final order and art approval received by 3 PM EST (times vary per product). Actual delivery times will depend upon final destination location and preferred shipping methods. Please check with a Customer Care Representative for product specific deadlines.

MARCO reserves the right to request prepayment of orders. The customer agrees to pay all collection costs, including any attorney fees if applicable.