MARCO Provides Exceptional Service Over & Above
the "Other Companies..."
Great teamwork...
"We had a very short turn around, and everyone there was excellent at working to get this order processed [DW-732 30 oz. Gripper Water Bottle ]. Thanks so much."
-- J. Phelps
Fayetteville, NC
Amazing Live Web Support...
"The live web support feature was great [WI-19 Bic Clic Stic]. The service level was amazing and it felt like I was really talking to someone over the phone. Extremely helpful. Would recommend to anyone."
-- J. Goulet
Santa Fe Springs, CA
Doing everything possible to meet deadlines...
"Our rep was outstanding to work with. Clearly we did not allow enough lead time to obtain this product. However, she went above and beyond to ensure she exercised every option by contacting the vendor directly to see if they would work to produce the quantity we needed and fulfilled our order during a holiday week. Our rep worked swiftly and focused her attention on our request. All of the staff I spoke with were very polite and friendly...you have a great team! It was truly a testament to me that MARCO is eager to obtain one's business and does so without pressure. I knew the entire time I was communicating with our rep that it wasn't just another order to process. There was a deadline and she was going to do everything possible to make sure that deadline could be met.
We appreciate having the water bottles delivered on time, as promised. Thank you again to our rep and the vendor for making us happy customers. Obviously I felt valued and can say we have good reason to offer MARCO opportunities to assist us with future orders."
-- K. Beltram
Akron, OH
Fantastic help with graphics.....
"Received my order [TB-20B Sport Pack Carryall - Large] much faster than expected! Additional help for my graphics desired was fantastic! I have been so pleased with my orders, I tell everyone I know about your company! It's been a pleasure ordering from MARCO!"
--J. Lyth
Rochester, NY
MARCO is hassle-free...
"Marco is definitely the first place I go when I need a promotional product [TB-29-NL-NY Colored Handle Tote - Natural with Navy]. The quality is better than any other similar company I've worked with.
I really appreciated that after the art proof came back, Marco allowed me to make a couple of minor changes without any trouble. I need to please a few different supervisors, so the lack of hassle about changing minor things was greatly appreciated!!! Thank you!"
-- M. Cook
New Haven, CT
Ordering samples to pick the best product...
"Our rep was so helpful that I sent her a thank you email. She was great and answered all of my questions immediately. The items arrived early, another plus in my book. Everything I ordered [ LY-500 ½" No-Flip Cotton Lanyard with Double Bulldog Clip] arrived early and was exactly what I expected. We've ordered from you in the past and will do so again. Everything was great with my experience with your company. I got some samples ahead of time and that was how we picked out the tote we ordered. It's nice when you can count on a company to actually do what they say. Again, my many thanks!"
-- M. Rudek
Raleigh, NC
I never shop anywhere else...
"I honestly felt that your rep really was there to help me - a welcome change from other companies claiming to offer "customer service"! I have been a Marco customer off and on for more than 10 years and each time I need to come back, I am reminded why I never shop anywhere else when I need promotional items! [WI-521 Bic Media Clic] Thanks for still being the best!"
-- L. Shafner
Reno, NV
Friendly and helpful staff...
"The name tag holders [HSE-6-NC All-Purpose Vinyl Badge Holders - 3" x 4" - Neck Cord Attachment] are just exactly what we needed and at a great price. I did not have any phone contact this year, but did last year (which was my first contact with your company) and was very pleased with the customer service rep I talked to. She was friendly and very helpful when I was uncertain what product was best for our needs. This year I just ordered the same product, because it had worked so well. Thanks!"
-- J. Kovacs
Mankato, MN
MARCO cares...
"I was nicely surprised; I had good service on the phone which meant I spoke to someone who actually sounded like they cared. The product [OF-12B Letter Slitter], [WI-616W Solis Retractable Pen with Rubber Grip] was delivered ahead of schedule and looked great."
-- L. Salvatierra
Simi Valley, CA
Original artwork was available...
"My rep was so helpful, a few different people from my office (600+ in the office) have ordered the hand sanitizer after they had seen our original order a few years ago, however I wasn't sure that the design of the artwork had stayed the same with the other orders that were made. My rep sent me a proof and assured me that the artwork would be exactly as it was when we first ordered back in '06. THANK YOU! The sanitizers are perfect."
-- K. Lane
Walnut Creek, CA
Great attention to detail...
"I am still amazed at the level of customer service your company provides. Their attention to detail and service provided to me was truly remarkable. Again, my rep noticed that my order [HS-3-NA Deluxe Vinyl Badge Holders - 2 ¼" x 3 ½" - No Attachment] was different from the sample I had first ordered and emailed me to confirm that I did want the smaller size. I was impressed that she took the time to check. Excellent! I will definitely order from you again, and I will spread the word to other people, too."
-- R. Martin
Austin, TX
MARCO gets an A+ all around...
"I really search the web when it comes to buying items that I use. [HSE-6-P All-Purpose Vinyl Badge Holders - 3" x 4" - Pin Attachment] Marco's prices and quality of their item is unbelievable. I will definitely purchase items from your store again. A+ Quality, A+ Shipping & A+ Customer Service. God Bless."
-- L. Gauba
Biddeford, ME
MARCO makes is easy...
"Thank you! The order was easy to place and arrived quickly."
-- S. Westerfield
Omaha, NE
Personable and professional...
"This was my second time to place an order [A-6AVL Blank Avery® Compatible Insert Stock - 3" x 4"], [HSE-6-P All-Purpose Vinyl Badge Holders - 3" x 4" - Pin Attachment] and I was very impressed with each representative. They were professional, yet personable. Great combination!"
-- D. VanWinkle
Wichita Falls, TX
